We Listened

What you told us needed improving	What we did about it ….
Less writing in theory assessment	We have looked into alternative ways of authentically assessing to reduce the amount of theory in some assessments. Other tasks need detailed writing as they are higher level – but we will keep reviewing.
More practical work	We have incorporated containers for working at heights, permit office, fire container, gas detectors, certified lifting beam.
On-Job assessment	We know these can be hard to complete on the job. Your supervisors are busy doing the job. We have incorporated on-job at our site for some of our courses.
Online delivery	We know that sometimes you need courses that do not fit within our schedule. Our online courses now fit within your schedule.
Refresher courses	Our Refresher courses now cover current thinking and re validate skills and knowledge. They involve learning, discussion and not just assessment.
Eye irritation	For a while, we noted that many of you were reporting eye irritation, after being in the pool. We are happy to say this seems to have been resolved.
More lunch	For some practical courses we have increased the amount of lunch to make it more substantial. You are welcome.
Inflexibility with course dates	Our last employer survey said, that we have improved here.
Course materials need updating	We have updated many of our courses and have improved our resources making them more engaging.
Online courses not saving quiz	We have found that if you access the online site using a VPN (virtual private network) that originates from Australia, some quiz results and activities were being blocked by organisation’s firewalls. We have changed the software used for the summative quizzes (the ones that count) so that this does not happen anymore.
Navigation online	Some people who are not used to learning online have experienced confusion about how to navigate and upload assessments. An Intro to Moodle course is available to all enrolled user where there is a video showing how to upload documents, and we are working on a how-to-navigate video for those new to online courses.

We Listened

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